Carrier activation: a stress test
Our foresight paid off several months later. When Samsung launched a program to allow customers to activate their new Galaxy devices through Samsung.com, we exposed the checkout to several huge design demands. These issues included bills due at time of payment, bills due after the first week, monthly bills, down payments, and legal agreements. It was a real stress test that would determine just how adaptable our solution could be.
Carrier activation: cart
Desktop:
Mobile:
Upgrading to a new phone is often a deals-driven decision, and many of our users prefer to pay in installments. Consequently, my goal was to again communicate the pricing as transparently as possible. When brainstorming the best way to handle the three-headed payment plan, our team concluded that the cart would need to contain a payment summary and thus become more of a review page. The design's modularity allowed us to move the products to the right-hand side without breaking the logical flow, as already done in checkout. We elected to use the main space to clearly delineate the bill payments. By handling the payment summary on this page, we lessened the overall user burden that was to come in the checkout.
Carrier activation: checkout
Desktop:
The redesigned checkout handled the carrier activation with no issue, demonstrating the flexibility that we prioritized so much during inception. The new down payment and legal agreement sections fit right into the page as new modules, keeping the flow easily digestible from end to end. The three bills are slotted in right beneath the total price; even though we handled the bill summary on the previous page, the down payment can affect the pricing and users are still expected to confirm their spending all the way up until purchase.
Mobile:
